Saudia Cargo deploys cargo.one AI workers to automate RFQs, cut quote time by 68%

SAUDI ARABIA – Saudia Cargo has partnered with cargo.one to deploy AI workers across its commercial operations, automating inbound quotation requests and generating optimized quotes within seconds, thereby reducing response times and enabling sales teams to focus on specialized shipments and higher-value customer engagement.

The new AI-powered solution automates much of this work, delivering customers faster responses in multiple languages and tailored pricing options in near real time.

Built on cargo.one’s AI-native operating system, the AI workers handle inbound quotation requests, generating optimized quotes within seconds, around the clock.

AI Performance and Efficiency Gains

According to cargo.one, its AI workers can intelligently assess sales opportunities, maintain context throughout the customer journey, and recommend suitable alternatives, including premium service offerings.

Additionally, the company said its AI workers typically reduce quote turnaround times by 68% and achieve 89% accuracy in first-generated quotations.

By automating a significant share of routine sales tasks, the platform enables airline teams to devote more time to customer relationships and business development initiatives.

Levels of AI Autonomy and Industry Leadership

This allows carriers to determine the level of AI autonomy best suited to their operations, ranging from AI-assisted quote drafting to co-pilot support and fully autonomous workflows.

Turhan Ozen, Chief Commercial Officer of Saudia Cargo, said: “This important addition to Saudia Cargo’s digital transformation and sales strategy equips our teams with reliable, industry-specific AI workers, engineered to our exact standards and processes. cargo.one’s AI workers deliver a unique proposition combining industry knowledge, a data foundation, and state-of-the-art technology. We look forward to sharpening our efficiency and customer experience and building our competitive muscle in the market.”

Direct Statement from cargo.one Leadership

Moritz Claussen, Founder & Co-CEO of cargo.one, said: “We are proud to power Saudia Cargo’s industry-first AI workers to help transform their sales and operations across the globe. Our customers, like Saudia Cargo, are reaping the benefits of cargo.one’s investments in a logistics-specific, AI-native operating system over the past years, and stand to benefit from massive efficiency gains and improved execution. We are excited to lead this new chapter in logistics.”

This investment in technology aligns with Saudi Arabia’s broader vision to strengthen its position as a global logistics hub by harnessing advanced digital solutions and artificial intelligence across the aviation and logistics sectors, thereby enhancing the competitiveness of Saudi Arabian carriers in the international freight market.

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